How Long Will My Order Take To Ship?
All in stock orders will ship approximately 24-48 hours from the time the order is placed. Normal transit times for West Coast customers is 1-4 business days and 5-7 business days for Midwest and East Coast customers. Expedited shipping options are guaranteed times and will be processed immediately.
What If I Want To Cancel My Order?
All cancellation requests must be reported to customer service at (866) 558-8277. If the order is still pending shipment we will void the order and refund the appropriate amount to the original credit card used for the purchase. If the order has already shipped it is the responsibility of the customer to pay the return shipping charges back to the PTM warehouse. If the order is refused, all return shipping charges will be charged to the customers account. Once the product has arrived back to the PTM warehouse and has been inspected/approved, a credit to the customers account will be issued for the cost of the merchandise.
What If My Merchandise Was Damaged Or Lost During Shipping?
If upon receipt of the merchandise you notice that the item(s) were damaged, either refuse the package or have the driver make note of the damage by filling out a damage claim. We will not replace any damaged or lost merchandise if the packages are signed for as complete and damage free. Please contact our sales office immediately if damaged or lost merchandise is discovered.
What If I Ordered The Wrong Item Or Color?
If after placing an order with us you realize that you ordered the wrong color, size or item number please contact our sales office immediately. If the order has not been shipped we will make the adjustments to your order and charge or refund the appropriate amount. In the event that the order has already shipped you must wait for the order to arrive and pay for the return shipping back to our warehouse. If the order is refused at the time of delivery all return shipping charges will be charged to your account.
What Shipping Methods Do You Use?
All items weighing less than 145 LBS will be shipped by either UPS or FED EX. Multiple item orders or heavy item orders exceeding 150 LBS will be shipped through LTL Freight. Shipping charges are calculated by the total weight of the shipment and what state it is being shipped to.
What Should I Do If My Merchandise Has A Defect?
If upon delivery of the merchandise you notice a manufacturer defect please contact our sales office immediately. We will ask you to email a picture of the defective item and describe the nature of the defect. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise the following business day. All defective merchandise must be reported to our sales office no later than 15 days following the original purchase date. Please do not confuse a defect with damage during the shipping process.
How Long Has PTM Been In Business?
PTM, Inc. is family-owned and operated business. Started in 1979, PTM began as a 10' x 10' booth in various swap meets across Southern California and has grown over the years to become one of the nation's largest suppliers of tarps, canopies, and related products. PTM offers more choices and stock than any of its competitors and it prides itself in its quick shipment of orders.
Where is the PTM Store And What Are Its Hours?
Location: 7801 Somerset Blvd., Paramount CA 90723
Hours of Operation: Monday - Saturday, 8:30am - 5:00pm PT
Where is the PTM Warehouse And What Are Its Hours?
Location: 1011 W. Artesia Blvd., Compton CA, 90220
Hours of Operation: Monday - Friday, 8:30am - 5:00pm PT
Can I Pick Up My Order From PTM's Warehouse?
Orders placed online and confirmed with a sales team member for will-call may be picked up at the warehouse. The warehouse is not open to walk-ins, customers who would like to visit us and shop are welcome at our store in Paramount.